THAI TOLLFREE: 001-800-13-203-9974 | 001-800-15-620-30077
FREQUENTLY ASKED QUESTIONS

Q1. How do I make a deposit or withdrawal?

A1. For the deposit and withdrawal, please go to the Cashier Page.


Q2. How long does it take to process a deposit?

A2. This will depend on the deposit method that has been selected. Please visit the following link in order to view the various deposit processing times.


Q3. How long does it take to process a withdrawal?

A3. We aim to process withdrawal requests as quickly as possible. However withdrawals can take:

  • - Skrill (Moneybookers) - the withdrawal is made within 48 hours or sooner.
  • - Neteller – the withdrawal is made within 48 hours or sooner.
  • - Bank transfer - the withdrawal takes from 3 to 14 days, depending on your bank.
  • - Western Union – within 2-3 working days.

Q4. Is there a withdrawal limit?

A4. The withdrawal limit is set at a maximum of $10,000 per week with a total maximum of $20,000 per month.


Q5. Can I play in different casinos the same time?

A5. We only do Auto balance transfer of all amount from the main wallet into a particular casino that the player wants to play. You can play only 1 casino at the time among the 4 available casinos.


Q6. How are my funds transferred back to my account?

A6. As soon as you close the game you are playing, any remaining funds will be automatically transferred back to your ClubVegas999 account.


Q7. My funds are missing after playing a game.

A7. If you have closed the game window or it has been closed your funds will have been returned to your account balance. If you believe that funds have not been returned to your ClubVegas999, please Contact US at cs@clubvegas999.com.


Q8. I have a question that is not answered by the FAQ. How do I find the answer?

A8. Please log in to your ClubVegas999 account and click on the Live Support button. You will be able to ask the question to one of our customer support representatives, who are available 24 hours a day, 7 days a week.


Q9. My balance is incorrect when I switch from sportsbook to other casinos ?

A9. In order to play in other casinos after betting in sportsbook , please click the “Transfer money” button located just below the FAQ button.


If the problem persists , please contact Customer Service via LIVE CHAT